Use Cases

Improve every step of your customer journey with Ibby and drive engagement.

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Customer experience

Exceed customer expectations

Level up your customer experience with real-time conversations. Drive engagement from the moment your visitors arrive at your website. Talk one-to-one via live chat and use co-browsing to provide an online experience your customers will love.

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Sales & Lead Generation

Better conversion, more sales

Add a new dimension to your customer journey and boost conversion with live chat and co-browsing. Guide visitors through application processes, assist prospective customers with filling online forms; show them what to do or where to click. Close deals quicker and build loyalty from the moment visitors engage with you.

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Customer service

Don’t make customers wait. Provide real-time support.

Ibby is packed with features to unlock the true potential of your service level, including ticketing system, conversations for real-time support and cobrowsing. Join the growing number of companies using cobrowsing to reduce support costs and increase revenue.


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Higher engagement and user retention

Make the most of messaging support to improve customer engagement and reduce churn rate to a minimum.

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