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Sales & Help Desk Support

Automated sales & support modules for converting, supporting and retaining happy customers.

Sales Dashboard

Hot leads right up your sleeve

Easily identify and act on opportunities with your complete Sales Dashboard with contact statuses, pinned contacts and more. Set up drip campaigns to automate messages and follow-up communications.

Support Dashboard

Your command centre for top customer service

Get a complete overview of your help desk with support tickets, statuses, cases assigned to you and your team. Assess performance with comprehensive reporting for your sales & support modules.

Powerful workflows

Automations to drive sales

Stop chasing leads and let Ibby do it for you. Automate messages on live chat, email and SMS to prevent prospects from falling off the radar. Convert visitors and retain more customers.

Nurture leads

Ibby’s workflows allow you to automate email and SMS messages, contacts' statuses, tasks and more. Trigger your messaging with ease based on relevant actions and events.

Move prospects down the funnel

No more unwanted emails - set up your campaigns with smart triggers to send the right message to the right contacts, at the right time. Automate tasks to stay on top of every lead.

Drive engagement on autopilot

Set up timed messages to engage better with your contacts throughout the lifecycle. Boost loyalty right from the moment you convert visitors into customers.

Smart CRM Platform

Everything you need to know about your contacts

Capture contact details from your conversations to feed your contact profiles. Find all the context you need to provide better support: history of every conversation, activity timeline, tasks, notes and files.

Articles

Help centre with knowledge base

Create and manage your help centre with a collection of articles. Let customers find answers to Frequent Asked Questions, provide guides and any helpful information. Integrate with your inbox to direct contacts to articles and scale customer support.

Helpdesk

Better support, higher retention

Route requests to the relevant teams and manage support tickets with ease. Collaborate better with your team to solve cases quickly and boost your customer service levels.

Report Suite

Insights that matter

Ibby equips your team with comprehensive reports to assess conversations, sales and service performance. Empower your team with insights to maximise productivity. Deep dive into report data to understand what's working well for your team and identify areas for improvement.

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