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Messaging

Supercharge your funnel with live chat, email, SMS and Facebook Messenger.

live chat for sales & support

Turn visitors into customers

A simple, beautiful chat widget that can work magic on your website. Easily embed your messenger and talk one-to-one to visitors. Answer questions in real-time to instantly convert them into happy customers.

Internal chat

Real-time collaboration

Mention users to get them involved in conversations, chat as a team, and use Ibby's Private Mode to collaborate behind-the-scenes. Assign conversations to colleagues for clear ownership. We reinvented live chat for agents to work better together, as a team.

Conversations Inbox

All conversations in one place

Ibby's multi-channel inbox organises all conversations with your contacts, so that your team can better communicate with and support customers. Manage messages coming from live chat, email, SMS and Facebook Messenger.

Chat as a team

Can your colleague help with a question? Invite teammates to a conversation to engage with visitors and customers as a team. Eliminate barriers and delight visitors with the level of service.

Collaborate behind-the-scenes

Ibby's internal chat is a private window to chat with your team behind-the-scenes. Collaborate as a team to answer complicated questions, help customers and close sales quicker.

Clear ownership of every conversation

Assign conversations to other users, instantly route prospects to the relevant team and close sales quicker than ever.

Widget customisation

Match your brand

Our state-of-the-art live chat widget can be customised with your logo and brand colours to keep consistency with the look of your website.

Auto Messages

Start conversations in a meaningful way

Prompt custom messages for your visitors based on what they are browsing on your website, or link them to your emails to elevate your outbound campaigns!

Workflows

Customer communication on autopilot

Automate responses on live chat and timed messages for email and SMS. Use workflows to automate communication based on triggers, with decision branches and waiting times as appropriate.

Mobile Responsive

Let your customers reach you on the go

Your customers are mobile; so are we. Serve your mobile visitors effectively on live chat with the mobile-responsive Ibby messenger.

Ibby helps customers globally, you live on Earth right?
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