Ibby, as a Data Processor, collects and stores a minimum of Personal Data as instructed by our Customer, the Data Controller, for the purposes of delivering the Ibby Services. This General Data Protection Regulation (GDPR) guide provides a high level summary.

When using certain aspects of Ibby, you may be receiving Personally Identifiable Information from your customers or site visitors. When these visitors are from the EU (European Union) or EEA (European Economic Area) they’re protected by various regulations governing the treatment and consent to retain that data. There are many ways that Ibby will collect this data, depending on your usage of Ibby. One example would be your connected email channels.

Because of the nature of how Ibby collects information, we’re considered a “data processor” in the most common situations and you’re considered the “data controller”. Our terms of service include a Data Processing Agreement (DPA) that addresses the treatment of your customers’ data. You should review our Terms of Use, our Privacy Policy and the Data Processing Agreement. These are formal agreements and are a condition of your continued use of Ibby. If, for any reason, you feel that you can no longer comply with the agreements, please reach out to us or terminate your Ibby service.

Please note that one of the requirements in the DPA is that you obtain consent from customers to collect their data. Because of the broad variety of possible use cases and situations, we can’t specifically advise on how consent should be obtained, but we recommend at least having a clause in your Privacy Policy or Terms of Use that addresses the following: (i) that by contacting your support team or authenticating as a user on your site, the customer is granting permission to share applicable data with third parties like HubSolv Ltd. (Ibby) for the purposes of providing customer support; and (ii) that the customer retains their rights to their data as provided by such regulations.

Feel free to contact us if you have any questions about the GDPR.

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