Ibby on Betalist

We have just been featured on BetaList!

We’ve been working non-stop to get our product off the ground, and we’re kicking off this week with our startup featured on BetaList! 🤸‍♂️

BetaList is a fantastic place for discovering startups and connecting them with beta testers. Users around the globe can find new products, subscribe to be the first to try them, while makers can get noticed and receive much valued feedback from early users.

The timing is perfect for us. Our pre-launch landing page went live a few days ago and we’re happy to see the list of early subscribers growing. Our new-generation messaging platform combines live chat, email, SMS and powerful automations. With Sales & Support modules, Ibby can supercharge teams to generate more leads, close sales quicker and improve customer support.

 

 

Help us to get discovered

 

We’d love to have your support in this exciting pre-launch phase. You can help us simply by clicking on the heart ❤️ at the bottom of our BetaList feature here. Each up vote will help us to get on the trending list and front page of the BetaList website, to get discovered by more people.

We’ll announce soon the launch of our MVP and share all about our exciting features with our followers and early adopters, so watch this space! You can join the list of early adopters who will get access to our platform and try it for free for 3 months (!!) Join the messaging revolution by subscribing here.

Thanks for your support!

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We are exhibiting at Web Summit 2018

Web Summit, the largest tech conference in Europe, is taking place in Lisbon, Portugal, from 5 – 8 November.

We’re delighted to be heading to Lisbon in November to attend Web Summit 2018, as one of the event’s featured startups.

Web Summit has become Europe’s largest technology conference, attracting over 70,000 attendees, including “CEOs and founders of the world’s biggest companies” and “the most promising new startups”.

Having embarked on our journey to develop Ibby a few months back, 2018 has been a big year for us and 2019 is set to be even bigger – as we bring a truly fresh and powerful messaging offering to the world of SaaS and ecommerce.

In this era, where the future of digital marketing lies in live chat and automation; we’re getting set to launch a unique messaging solution that can help to enhance business-to-consumer communication, while enabling companies to generate more leads and increase sales.

If you’re attending Web Summit and would like to meet us for a chat, please drop us a message, or head to stand B304 (BETA area) on Tuesday, November 6th, and hear first-hand from our team about what we’re building.

We’re all in for human support: Here’s why

In many ways, automation is making aspects of life easier or more convenient. But does that mean customer support should become less human?

As automation keeps spreading its wings, the ways customers interact with businesses are ever changing. Over the past few years, we’ve all witnessed how machines have taken over for an infinity of simple tasks.

Technology and AI are progressing faster than ever, and the efficiency of automation is not really in question – for a number of things. However, when it comes to customer support, the best person for the job is, well, a person.

When it comes to customer support, the best person for the job is, well, a person. #CustomerService Click To Tweet

 

Automation is not automagic.

 

In most cases, when questions arise because something isn’t working as expected; it’s really hard to argue that automation is the best answer. This is mostly because some of the most typical questions, like ‘why’, can be incredibly complex for a machine to answer.

Truth be told, humans are better for customer communication because they can better understand what you want and provide more accurate answers. That’s why customers want to talk to real people, and they want better human service.

Many people don’t like dealing with machines, and they certainly don’t like having to go through rounds of “I’m sorry, I didn’t quite understand that” to get to talk to a real person. Still, customer service agents are often only available as a last resort. [Sigh].

 

Our people and values: Our humans are there for you.

 

For us at Ibby, people are at the heart of our business. Ever since we embarked on our journey in the SaaS world over 3 years ago, we’ve relied on our great agents for providing the best possible service – and our human support has made a big difference to our customers.

Our team is 100% committed to help you to succeed. That’s why, with our Ibby platform, we offer you hands-on support via live chat, email and phone with each and every plan. Human-to-human.

While we highly value automation for its convenience, we know that the human touch not only still plays an essential role in customer communications, but it’s also craved by customers.

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At Ibby, we have embarked on a journey to help businesses to boost sales and support with the power of messaging. We would love for you to have a first-hand experience. Sign up and take us for a spin!

 

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